Digital and Collaborative Tracking of Supply Chain Flows: a project equally beneficial for your suppliers.
No one doubts the interest of implementing a collaborative platform with suppliers to simplify, enhance, and optimize daily exchanges and the overall performance of the supply chain. However, setting up a collaborative digital project with suppliers can raise some concerns, especially considering that 83% of IT projects end in failure (Standish Group Chaos Studies 2018). Therefore, the question of supplier onboarding deserves attention: How to involve your supply partners in a new initiative, especially one initiated by you?
Make no mistake! Implementing a collaborative project does not mean imposing a burdensome process on your suppliers. To encourage their engagement, it is essential to present the significant gains such a project can bring them.
In this article, we highlight the benefits of the approach for your suppliers
Increase Daily Productivity
Suppliers, like you, suffer from tedious daily tracking processes. Receiving dozens or hundreds of emails per day from clients to confirm delivery dates, specify quantities, or transmit documents is not ideal. Tracking their client's activity is tedious, time-consuming, and error-prone! Therefore, suppliers are also eager for centralized views, automatic notifications, and real-time information dissemination to save time and be more efficient.
"Thanks to Winddle's PO Management platform, we no longer manually notify the client of every change in the order (delays, pacing, delays...). We easily declare our information, which is then available in real-time to the client and carriers. We have more time to manage operational issues." - J. Wong - Textile sector Supplier - China.
The ergonomics of the platform you choose are crucial: the user experience for suppliers should be tailored to their activities (variable activity volumes, untracked orders...) with a very simple setup, a dynamic dashboard, custom filters to focus on their responsibility scope, and Excel exports or email notifications to link with their internal tools.
Facilitate Communication with You and Improve Their Service Quality
Having a platform to manage all collaboration around orders means direct, real-time, and proactive client communication for your suppliers. With a solution like Winddle, they ensure that shared information is instantly disseminated to all relevant stakeholders in your organization, potential impacts (delays, required validation, etc.) are automatically calculated and identifiable with alerts or dedicated filters. Offering them to work daily on a collaborative process gives them the means to improve their customer service. Firstly, through simplified and proactive communication, and secondly, because this unprecedented visibility into their activity allows them to optimize schedules, increase their On-Time Delivery (OTD) or On-Time In Full (OTIF) rates. These elements reduce the "suffered" effect of potential uncertainties in your chain and directly impact your satisfaction as a customer!
"Our complete cycle from order to warehouse placement takes an average of 4 to 5 months. By exchanging relevant information throughout this lead time, managing factory capacities becomes easier. We can place pre-orders more strategically, and our suppliers can adjust their resources accordingly." - Supply Chain Director in the sports industry.
Secure a Long-Term Partnership with the Client
When you propose to your suppliers to work hand in hand on a common platform for supply chain flow monitoring, you send an important message. That is, investing in the relationship you have with them, engaging in a medium-term approach of trust and transparency.
Working together on a common basis also ensures that discussions with your supplier become more objective, relying on clear, historical, and transparent information to assess their service rate and potential improvements. This ensures them that, in the event of disruptions in flow execution, responsibilities are shared, and discussions are conducted in a healthy and objective manner.
Finally, if you provide all of this to your suppliers for free, there is no doubt they will be on board!
Convinced of the benefits of such a project for your suppliers, are you wondering about the details of the onboarding plan?